FAQ - Solo&Milk

Automatic coffeemaker - SOLO® & Milk

General information

How do I prepare milk froth

Fill milk into a cup and push the outer sleeve of the panarello upwards. Press the steam dispensing button and hold the cup under the panarello. The tip of the panarello needs to be submerged in the milk while you do this. The "Milk froth" function is active when the symbol on the rotary regulator points upwards. Turn the rotary regulator clockwise up to the stop to open the valve. When you have enough milk froth, turn the rotary regulator anticlockwise up to the stop in order to close the valve.

The symbol for cleaning and the standby symbol flash alternately.

The brewing unit may possibly not be locked correctly. Unlock the brewing unit and lock it again. If the display is still flashing, remove the brewing unit, insert it again and lock it.

A request to empty the drip tray appears on the display although I have only just emptied it.

The drip tray should only ever be emptied when the appliance is switched on. If you empty it while the appliance is switched off, this will not be recognised by the appliance sensor and can lead to error messages. Pull out the drawer while the appliance is switched on and then reinsert it.

How can I prepare warm/hot milk?

Fill milk into a cup and push the outer sleeve of the panarello upwards. Press the steam dispensing button and hold the cup under the panarello. The tip of the panarello needs to be submerged in the milk while you do this. The "Warm milk" function is active when the symbol on the rotary regulator points upwards. Turn the rotary regulator clockwise up to the stop to open the valve. When the milk is hot enough, turn the rotary regulator anticlockwise up to the stop in order to close the valve.

How much coffee powder is produced at the respective brewing strength?

With the Solo® & Milk, the respective coffee bean strengths produce the following coffee powder quantities:

1 bean -> approx. 7.5 g

2 beans -> approx. 9.5 g

3 beans -> approx. 11.5 g

Which water quantity regulator position delivers which coffee quantity?

By turning the water quantity regulator, you can infinitely adjust the coffee quantity between 30 ml and 220 ml. Turn the regulator to the left to obtain less coffee. Turn it to the right to increase the coffee quantity.

The symbol for the valve lights up outside the sequence.

There is air in the lines inside the appliance. Please fill the water tank and press the button for brewing strength. The pump in your appliance is now reactivated. After venting, you can dispense coffee again.

If the symbol is then still lit up, perform the following steps:

1. Check whether the water filter is inserted and remove it if necessary. Then, perform the process described above again.

2. Clean the brewing unit according to the operating instructions for your appliance and perform the process described above again.

3. Perform cleaning and descaling of the machine and then carry out the process described above again.

The request to fill up the water tank appears on the display although the water tank is full.

a) The water tank may possibly not be inserted correctly. Make sure that the water tank is engaged in the retainer at the rear.

b) The float for indicating the water level might be jammed. Remove the water tank, empty it and shake the water tank until the float moves freely again.

After the grinding process, the coffee bean symbols on the display flash.

Too little or no coffee has been ground. Fill up the bean container with new coffee beans. Restart the brewing process.

The brewing unit cannot be reinserted after removing.

The drive may possibly not be in the correct position. Check whether the water tank is filled and the drip tray is inserted. Switch the appliance OFF and ON again and then press the coffee and steam dispensing buttons simultaneously for longer than 2 seconds. The drive moves into position. Then reinsert the brewing unit and check that it is correctly locked.

The cleaning and/or descaling program cannot be started.

Make sure that the appliance is switched off at the start of cleaning or descaling.

How do I clean the steam pipe?

First allow the steam pipe to cool down properly and wipe it down on the outside with a damp cloth. Screw off the steam pipe and pull the nozzle off the steam pipe. Clean all pipes thoroughly under running water and with washing up liquid if necessary. It is best to clean the nozzle with a pointed instrument or a brush. Then, push the nozzle back into the steam pipe and screw the steam pipe back on.

How do I set the grinding fineness?

To adjust the grinding fineness, open the cover on the right-hand side and prepare any coffee drink. Move the grinding fineness adjustment lever to the left with the grinder running in order to set a finer grinding fineness or to the right to set a coarser grinding fineness. Please note that the grinding fineness may only be adjusted when the grinder is running, as the grinder may otherwise be damaged. Then close the cover again.

Troubleshooting

What can I do if an error message appears on the display?

Take a look at the "Rectifying problems" chapter in the operating instructions. If you cannot get your machine to operate again with the notes provided there, contact our Service Centre by calling 0571 86 1900 (local rate). The hotline can be reached from Monday to Friday between the hours of 8:00 am and 6:00 pm.

A request to empty the drip tray appears on the display although I have only just emptied it.

The symbol for the valve lights up outside the sequence.

If the symbol is then still lit up, perform the following steps:

1. Check whether the water filter is inserted and remove it if necessary. Then, perform the process described above again.

2. Clean the brewing unit according to the operating instructions for your appliance and perform the process described above again.

3. Perform cleaning and descaling of the machine and then carry out the process described above again.

The request to fill up the water tank appears on the display although the water tank is full.

a) The water tank may possibly not be inserted correctly. Make sure that the water tank is engaged in the retainer at the rear.

b) The float for indicating the water level might be jammed. Remove the water tank, empty it and shake the water tank until the float moves freely again.

The cleaning and/or descaling program cannot be started.

Make sure that the appliance is switched off at the start of cleaning or descaling.

Repair procedure

How do I contact the customer service of Melitta Europa GmbH & Co. KG – Household Products Division?*

The contact details for the customer service of Melitta Europa GmbH & Co. KG – Household Products Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

How do I contact the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division?

The contact details for the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

Accessories

Where can I obtain accessories such as cleaning tabs and descaling powder for the Melitta® automatic coffeemakers?

Our accessories can be purchased from all specialist electrical retailers that sell our automatic coffeemakers. However, you can also order directly from our online shop at www.melitta.de.

Cleaning

The cleaning and/or descaling program cannot be started.

Make sure that the appliance is switched off at the start of cleaning or descaling.

Descaling display

The cleaning and/or descaling program cannot be started

Make sure that the appliance is switched off at the start of cleaning or descaling.