FAQ - Passione

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Automatic coffeemakers - Passione®

General information

The brewing unit cannot be reinserted after removing.

The drive may possibly not be in the correct position. Check whether the water tank is filled and the drip tray is inserted. Switch the appliance OFF and ON again and then press the On /Off button and the brewing strength buttons simultaneously for longer than 2 seconds. The drive moves into position. Then reinsert the brewing unit and check that it is correctly locked.

A request to empty the drip tray appears on the display although I have only just emptied it.

The drip tray should only ever be emptied when the appliance is switched on. If you empty it while the appliance is switched off, this will not be recognised by the appliance sensor and can lead to error messages. Pull out the drawer while the appliance is switched on and then reinsert it.

How much coffee powder is produced at the respective brewing strength?

With the Passione®, the coffee powder quantity for the respective brewing strengths is 7 to 13 g. You can set the brewing strength in five stages.

How do I prepare milk froth

With the cappuccinatore, you can froth milk directly into the cup from the milk carton or from a vessel. Insert the hose from the cappuccinatore directly in the milk and place a cup under the cappuccinatore. Press the steam dispensing button. As soon as the symbol for the valve lights up, turn the rotary regulator to the "Milk froth" position. The "Milk froth" function is active when the symbol on the rotary regulator points upwards. Turn the valve switch clockwise up to the stop to open the valve. When you have obtained the desired quantity of milk froth, turn the valve switch anticlockwise up to the stop in order to close the valve.

The coffee is too hot or too cold.

Press the Service button to the steam symbol. Press the brewing strength button to select between the brewing temperatures.

How can I prepare warm/hot milk?

Insert the hose from the cappuccinatore directly in the milk and place a cup under the cappuccinatore. Press the steam dispensing button. As soon as the symbol for the valve lights up, turn the rotary regulator to the "Warm milk" position. The "Warm milk" function is active when the symbol on the rotary regulator points upwards. Turn the valve switch clockwise up to the stop to open the valve. When you have obtained the desired quantity of milk froth, turn the valve switch anticlockwise up to the stop in order to close the valve.

When frothing milk, there is not enough milk froth.

a) The cappuccinatore rotary regulator could be in the wrong position. Check whether the rotary regulator is in the "Milk froth" position.

b) The cappuccinatore may be clogged. For thorough cleaning, pull the cappuccinatore off the steam pipe and disassemble it. Do this by pulling the milk froth/hot water nozzle and the air intake pipe from the connecting piece. Rinse all parts under running water. In particular, clean the air intake pipe. Re-assemble the cappuccinatore in reverse order. Push the cappuccinatore onto the steam pipe up to the stop.

Which water quantity regulator position delivers which coffee quantity?

By turning the water quantity regulator, you can infinitely adjust the water quantity for your coffee between 30 ml and 220 ml. Turn the regulator to the left to obtain less coffee. Turn it to the right to increase the coffee quantity.

After the grinding process, the coffee bean symbol appears on the display.

There are too few or hardly any coffee beans in the container. Fill up the bean container with new coffee beans. Restart the brewing process.

The request to fill up the water tank appears on the display although the water tank is full.

The water tank may possibly not be inserted correctly. Make sure that the water tank is engaged in the retainer at the rear.

The symbol for the valve lights up outside the sequence.

There is air in the lines inside the appliance. Please fill the water tank and press the button for brewing strength. The pump in your appliance is now reactivated. After venting, you can dispense coffee again. If the symbol is then still lit up, perform the following steps:

1. Check whether the water filter is inserted and remove it if necessary. Then, perform the process described above again.

2. Clean the brewing unit according to the operating instructions for your appliance and perform the process described above again.

3. Perform cleaning and descaling of the machine and then carry out the process described above again.

How do I clean the outside of the appliance?

Please switch off the appliance. Clean the outside of the appliance with a soft, damp cloth and normal washing-up liquid. Do not use any abrasive cloths, sponges or cleaning agents.

The drip tray and the coffee grounds container can also be cleaned with a soft, damp cloth and washing-up liquid. We recommend using a soft, dry cloth for cleaning the bean container.

How do I clean the brewing unit?

The brewing unit can be cleaned under running water.

The grinder makes a loud noise.

A foreign object may possibly be in the grinder. Please contact our hotline.

How do I set the grinding fineness?

To adjust the grinding fineness, first remove the water tank. The grinding fineness adjustment lever is visible on the housing. Move the lever to the left with the grinder running in order to set a finer grinding fineness or to the right to set a coarser grinding fineness. Please note that the grinding fineness may only be adjusted when the grinder is running, as the grinder may otherwise be damaged. Then, insert the water tank again.

Troubleshooting

What can I do if an error message appears on the display?

Take a look at the "Rectifying problems" chapter in the operating instructions. If you cannot get your machine to operate again with the notes provided there, contact our Service Centre by calling 0571 86 1900 (local rate). The hotline can be reached from Monday to Friday between the hours of 8:00 am and 6:00 pm.

The coffee is too hot or too cold.

Press the Service button to the steam symbol. Press the brewing strength button to select between the brewing temperatures.

A request to empty the drip tray appears on the display although I have only just emptied it.

When frothing milk, there is not enough milk froth.

a) The cappuccinatore rotary regulator could be in the wrong position. Check whether the rotary regulator is in the "Milk froth" position.

b) The cappuccinatore is possibly clogged. For thorough cleaning, pull the cappuccinatore off the steam pipe and disassemble it. Do this by pulling the milk froth/hot water nozzle and the air intake pipe from the connecting piece. Rinse all parts under running water. In particular, clean the air intake pipe. Re-assemble the cappuccinatore in reverse order. Push the cappuccinatore onto the steam pipe up to the stop.

After the grinding process, the coffee bean symbol appears on the display.

There are too few or hardly any coffee beans in the container. Fill up the bean container with new coffee beans. Restart the brewing process.

The request to fill up the water tank appears on the display although the water tank is full.

The water tank may possibly not be inserted correctly. Make sure that the water tank is engaged in the retainer at the rear.

The symbol for the valve lights up outside the sequence.

1. Check whether the water filter is inserted and remove it if necessary. Then, perform the process described above again.

2. Clean the brewing unit according to the operating instructions for your appliance and perform the process described above again.

3. Perform cleaning and descaling of the machine and then carry out the process described above again.

The grinder makes a loud noise.

A foreign object may possibly be in the grinder. Please contact our hotline.

Repair procedure

How do I contact the customer service of Melitta Europa GmbH & Co. KG – Household Products Division?*

The contact details for the customer service of Melitta Europa GmbH & Co. KG – Household Products Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

How do I contact the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division?

The contact details for the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

Accessories

Where can I obtain accessories such as cleaning tabs and descaling powder for the Melitta® automatic coffeemakers?

Our accessories can be purchased from all specialist electrical retailers that sell our automatic coffeemakers. However, you can also order directly from our online shop at www.melitta.de.

Cleaning

How do I clean the appliance on the outside and in general?

Please switch off the appliance. Clean the outside of the appliance with a soft, damp cloth and normal washing-up liquid. Do not use any abrasive cloths, sponges or cleaning agents. The drip tray and the coffee grounds container can also be cleaned with a soft, damp cloth and washing-up liquid. We recommend using a soft, dry cloth for cleaning the bean container.

How do I clean the brewing unit?

The brewing unit can be cleaned under running water.

Descaling display

How do I call up the cleaning/descaling program?

Press the "menu / ok" button for at least 2 seconds so that the display switches to the menu. Select the "Care" menu option there. You can now choose from the various programs for descaling or cleaning.

Manual

Where can I find the operating instructions for my automatic coffeemaker?

You can find an overview of all operating instructions for Melitta appliances here.