FAQ - CI Touch

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Automatic coffeemaker - CI Touch®

General information

The latte macchiato or cappuccino is not warm enough.

Check the standard settings in the main menu. The temperature for coffee should be set to high. If the beverages are still not warm enough, please try increasing the coffee quantity. You can also reduce the amount of milk or set it to zero and increase the amount of milk froth accordingly.

How much coffee powder is produced at the respective brewing strength?

With the CI Touch®, the coffee powder quantity for the respective brewing strengths is 7 to 13 g. You can set the brewing strength in four stages.

Which recipes can the CI Touch® prepare?

You can prepare ten coffee specialities with the CI Touch®. Here is a list of the recipes: espresso, café crème, latte macchiato, cappuccino, ristretto, lungo, americano, espresso macchiato, caffè latte and café au lait.

A request to empty the drip tray appears on the display although I have only just emptied it.

The drip tray should only ever be emptied when the appliance is switched on. If you empty it while the appliance is switched off, this will not be recognised by the appliance sensor and can lead to error messages. Pull out the drawer while the appliance is switched on and then reinsert it.

How can I change the default setting of my CI Touch®?

In the menu, select the menu option for the "My Coffee" settings. Confirm the "Default" submenu with the rotary switch. You can change each individual default setting there and tune it to your taste.

How do I clean the milk unit?

First, remove the milk hose from the appliance and then open the outlet door. Pull the milk unit off downwards and dismantle it into its individual parts. The parts can be rinsed off under warm water. Use a soft, damp cloth and normal washing up liquid for cleaning. The milk unit is reinserted in reverse order.

How do I set the grinding fineness?

The grinding fineness adjustment lever is located on the rear side of the machine. Move the lever to the left with the grinder running in order to set a finer grinding fineness or to the right to set a coarser grinding fineness. Please note that the grinding fineness may only be adjusted when the grinder is running, as the grinder may otherwise be damaged.

Why am I not getting any milk froth? Why is no milk being sucked out of the milk container?

a) The milk unit may possibly be clogged with milk residue. Remove the milk unit and clean it under running water. You can also clean the milk unit with rinsing water. Run the "Intensive Cleaning" program (cleaning program for the milk system) as per your operating instructions. If possible, run the quick and hygienic "Easy Cleaning" program each time after dispensing milk by confirming the "Easy Cleaning?"display shown on the display twice using the rotary switch. The "Easy Cleaning" program prevents milk residues from being deposited and sticking in the milk hose and guarantees that your milk unit always remains hygienic. Perform descaling.

b) The ascending milk container tube may possibly not be connected properly to the lid. Check whether the ascending tube is connected properly to the lid.

c) The milk hose may possibly not be connected properly to the outlet and/or the milk container. Check whether the milk hose is properly connected.

How do I call up the cleaning/descaling program?

Press and hold the rotary switch for at least three seconds; the display switches to the "Settings" menu. You then select the "Care" menu option here. You can now choose from the various programs for descaling or cleaning.

What does "Easy Cleaning" mean?

"Easy Cleaning" is hygienic quick rinsing for the milk system of your CI Touch®. In this process, the milk system is cleaned with hot water and finally with a jet of steam. If possible, you should do this each time after dispensing milk⁄milk froth in order to prevent blocking the milk hose/milk system. The machine reminds you to do this automatically, but you can also call "Easy Cleaning" up using the "Care" menu item.

What does "Intensive Cleaning" mean?

"Intensive Cleaning" is the cleaning program for the milk system. We recommend running "Intensive Cleaning" at least once a week as required, but the machine will also draw your attention to this automatically. You need the Melitta® PerfectCLEAN milk system cleaner to run the "Intensive Cleaning" program. Pour 50 ml (one graduation mark) of the cleaner into the milk container and fill it up with 450 ml warm water (up to the 0.5 l mark). Start the "Intensive Cleaning" program using the "Care" menu item. After cleaning, rinse the milk container thoroughly with water.

The symbol for the ground coffee chute lights up although the ground coffee chute is closed.

The magnet on the lid of the ground coffee chute may possibly have come loose. A new lid for the ground coffee chute can be ordered by calling tel.: 0571 86 1900 (local rate).

"Insert brewing unit" appears on the display.

The brewing unit may possibly not be locked correctly. Unlock the brewing unit and lock it again. If the display is still flashing, remove the brewing unit, insert it again and lock it.

The brewing unit cannot be reinserted after removing.

The drive may possibly not be in the correct position. Check whether the water tank is filled and the drip tray is inserted. Switch the appliance OFF and ON again and then press the brewing strength buttons and the On /Off button simultaneously for longer than 2 seconds. The drive moves into position. Then reinsert the brewing unit and check that it is correctly locked.

Troubleshooting

What can I do if an error message appears on the display?

Take a look at the "Rectifying problems" chapter in the operating instructions. If you cannot get your machine to operate again with the notes provided there, contact our Service Centre by calling 0571 86 1900 (local rate). The hotline can be reached from Monday to Friday between the hours of 8:00 am and 6:00 pm.

The symbol for the ground coffee chute lights up although the ground coffee chute is closed.

The magnet on the lid of the ground coffee chute may possibly have come loose. Check whether the magnet has remained in the ground coffee chute or the brewing unit or has already fallen through into the coffee grounds container. Once you have found the magnet, fit it in the ground coffee chute lid again.

A new lid for the ground coffee chute can be ordered by calling tel.: 0571 86 1900 (local rate).

A request to empty the drip tray appears on the display although I have only just emptied it.

"Insert brewing unit" appears on the display.

The brewing unit may possibly not be locked correctly. Unlock the brewing unit and lock it again. If the display is still flashing, remove the brewing unit, insert it again and lock it.

The brewing unit cannot be reinserted after removing.

The drive may possibly not be in the correct position. Check whether the water tank is filled and the drip tray is inserted. Switch the appliance OFF and ON again and then press the My Coffee buttons and the On /Off button simultaneously for longer than 2 seconds. The drive moves into position. Then reinsert the brewing unit and check that it is correctly locked.

Repair procedure

How do I contact the customer service of Melitta Europa GmbH & Co. KG – Household Products Division?*

The contact details for the customer service of Melitta Europa GmbH & Co. KG – Household Products Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

How do I contact the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division?

The contact details for the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

Accessories

Where can I obtain accessories such as cleaning tabs and descaling powder for the Melitta® automatic coffeemakers?

Our accessories can be purchased from all specialist electrical retailers that sell our automatic coffeemakers. However, you can also order directly from our online shop at melitta.de.

Initial commissioning

How can I change the default setting of my CI Touch®?

In the menu, select the menu option for the "My Coffee" settings. Confirm the "Default" submenu with the rotary switch. You can change each individual default setting there and tune it to your taste.

Cleaning

How do I call up the cleaning/descaling program?

What does "Easy Cleaning" mean?

What does "Intensive Cleaning" mean?

"Intensive Cleaning" is the cleaning program for the milk system of your CI Touch®. We recommend running "Intensive Cleaning" at least once a week as required, but the machine will also draw your attention to this automatically. You need the Melitta® Perfect CLEAN milk system cleaner to run the "Intensive Cleaning" program. Pour 50 ml (one graduation mark) of the cleaner into the milk container and fill it up with 450 ml warm water (up to the 0.5 l mark). Start the "Intensive Cleaning" program using the "Care" menu item. After cleaning, rinse the milk container thoroughly with water.

Descaling display

Wie rufe ich das Reinigungs- ⁄ Entkalkungsprogramm auf?

Halte den Rotary Switch mind. 3 Sekunden gedrückt, die Anzeige wechselt in das Menü „Einstellungen". Hier wählst du dann den Menüpunkt „Pflege". Nun kannst du zwischen den unterschiedlichen Programmen für Entkalkung oder Reinigung wählen.

Manual

Where can I find the operating instructions for my automatic coffeemaker?

You can find an overview of all operating instructions for Melitta appliances here.