FAQ - Barista TS Smart

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Automatic coffeemaker - Barista TS Smart ®

General Information

I have a problem with the Connect app.

You can find answers to questions about our Connect app in our FAQ section "Automatic Coffeemakers". Simply click "back" above for this.

How do I clean the milk unit?

First, remove the milk hose from the appliance and then push the outlet fully downwards. Press the locking mechanism of the milk unit together using two fingers on one hand and pull it downwards off the outlet. Lift the milk distributor out of the milk unit and pull the inlet upwards. Rinse the individual parts with warm water and use the enclosed cleaning brush, a soft, damp cloth and normal washing-up liquid for cleaning. The milk unit is reinserted in reverse order.

How much coffee powder is produced at the respective brewing strength?

With the Barista TS Smart®, the coffee powder quantity for the respective brewing strengths is 7 to 13 g. You can set the brewing strength in five stages.

How can I prepare warm milk?

You can dispense warm milk by holding the milk froth button for longer.

The brewing unit cannot be reinserted after removing.

The drive may possibly not be in the correct position. Check whether the water tank is filled and the drip tray is inserted. Switch the appliance OFF and ON again and then press the My Coffee buttons and the On /Off button simultaneously for longer than 2 seconds. The drive moves into position. Then reinsert the brewing unit and check that it is correctly locked.

Expert settings or appliance settings are not applied!

In order to successfully apply expert settings and appliance settings, they must be actively saved after being changed (by pressing Apply/Save). Scrolling may be required to do this.

When deactivating the Auto Bean Select, the beans are only dispensed from one bean compartment.

If Auto Bean Select is deactivated, both coffee bean compartments will be treated as one large coffee bean compartment. The bean compartment is only changed when one of the bean chambers is empty. This only makes sense if the same type of coffee is used in both bean chambers. If different coffee bean types are used, the Auto Bean Select must be activated. The bean compartment can then be changed for each recipe.

The MyCoffee function can also be used to personalise the type of coffee for individual users:

User 1: Coffee with bean compartment 1

User 2: Coffee with bean compartment 2

Which type of bean belongs in which compartment of the bean container?

The left compartment is intended for espresso beans (dark roasted beans), the right compartment for café crème beans (light roasted beans). However, the assignment of the bean compartments to the recipes can also be changed manually or the automatic Bean Select completely deactivated.

Which type of bean belongs in which compartment of the bean container?

Why does an empty grinding noise sound each time for dispensing?

The mill is ground empty during each cup dispensing so that fresh coffee is used cup for cup. After switching over the coffee bean type, the new bean type is immediately mainly used. The display for the bean container indicates that the container is full, even though it is empty. The light barrier may be dirty or a coffee bean may be stuck in front of the sensor. Please clean the bean container.

Why is no milk being sucked out of the milk container?

a) The ascending milk container tube may possibly not be connected properly to the lid.

b) The milk hose may possibly not be connected properly to the outlet and/or the milk container.

Can I also connect the milk container on the left-hand side?

Can I also connect the milk container on the left-hand side? Yes. Upon delivery, the milk container is connected on the right-hand side. To connect the milk container on the left-hand side, pull the milk hose out of the outlet and push it all the way down. Unlock the milk unit and pull it downwards off the outlet. Pull the milk distributor upwards out of the unit, turn it 180° and put it back in the milk unit. Installation is carried out as described in reverse order.

How does Easy Cleaning work?

Easy Cleaning allows you to clean all milk system parts quickly and hygienically with hot water and steam after beverages are dispensed. This should be performed after each time milk is dispensed or can also be started separately via the menu.

Why is it not possible to dispense two cups with the americano and long black recipes?

As there is only one water outlet, only one cup of americano or long black can be dispensed at a time.

Which recipes can the Barista TS Smart® prepare?

A total of 21 different coffee variants can be prepared. A total of 21 different coffee variants can be prepared. Here is a list of the recipes: espresso, ristretto, lungo, espresso doppio, ristretto doppio, café crème, café crème doppio, americano, americano extra shot, long black, red eye, black eye, dead eye, cappuccino, espresso macchiato, cafè latte, café au lait, flat white, latte macchiato, latte macchiato extra shot, latte macchiato triple shot, warm milk and milk froth.

How do I access the different recipes?

Upon delivery, the recipes are stored in the "My Coffee" profiles 1 to 8. You can find an overview of the assignment of the recipes to the profiles on the insert in your Welcome Package or here. To call up a recipe, press the "My Coffee" button several times to select the corresponding "My Coffee" profile and then press the direct key for the desired beverage.

The recipes can also be changed individually in the menu and saved to the direct keys or "My Coffee" profiles (see "Permanently changing beverage settings" in the operating instructions).

Why is the direct key for a specific beverage not lit up?

The coffee bean compartment for the recipe is empty. Please refill the coffee beans.

Alternatively you also can switch the coffee bean type used once via the control panel. However, the assignment of the bean compartments to the recipes can also be changed manually or the automatic Bean Select completely deactivated (see chapter "Changing basic settings" in the operating instructions).

How do I call up the cleaning/descaling program?

Press the "menu / ok" button for at least 2 seconds so that the display switches to the menu. Select the "Care" menu option there. You can now choose from the various programs for descaling or cleaning.

How do I clean the brewing unit?

The brewing unit can be wiped with a damp cloth or brushed out with the brush from the cleaning kit. It can also be cleaned under running water.

How can I adjust the grinding fineness?

The grinding fineness has been optimally set prior to delivery. We recommend not adjusting the grinding fineness until at least 100 cups of coffee have been dispensed.

To adjust the grinding fineness, open the cover on the right-hand side and prepare any coffee drink. Move the grinding fineness adjustment lever to the front with the grinder running in order to set a finer grinding fineness or to the rear to set a coarser grinding fineness. Please note that the grinding fineness may only be adjusted when the grinder is running, as the grinder may otherwise be damaged. Then, close the cover again.

A request to empty the drip tray appears on the display although I have only just emptied it.

The drip tray should only ever be emptied when the appliance is switched on. If you empty it while the appliance is switched off, this will not be recognised by the appliance sensor and can lead to error messages. Pull out the drawer while the appliance is switched on and then reinsert it.

How do I clean the outside of the appliance?

Please switch off the appliance. Clean the outside of the appliance with a soft, damp cloth and normal washing-up liquid. Do not use any abrasive cloths, sponges or cleaning agents. The drip tray and the coffee grounds container can also be cleaned with a soft, damp cloth and washing-up liquid. We recommend using a soft, dry cloth for cleaning the bean container.

Troubleshooting

"Fill beans" appears on the display although the bean container is full.

The coffee beans may not be dropping into the grinder. This can be due to coffee beans that are too oily. Wipe out the bean container with a slightly moist cloth and mild, normal washing-up liquid. Tap lightly on the bean container if necessary.

A request to empty the drip tray appears on the display although I have only just emptied it.

What can I do if an error message appears on the display?

Take a look at the "Rectifying problems" chapter in the operating instructions. If you cannot get your machine to operate again with the notes provided there, contact our Service Centre by calling 0571 86 1900 (local rate). The hotline can be reached from Monday to Friday between the hours of 8:00 am and 6:00 pm.

Expert settings or appliance settings are not applied!

In order to successfully apply expert settings and appliance settings, they must be actively saved after being changed (by pressing Apply/Save). Scrolling may be required to do this.

When deactivating the Auto Bean Select, the beans are only dispensed from one bean compartment.

The MyCoffee function can also be used to personalise the type of coffee for individual users:

User 1: Coffee with bean compartment 1

User 2: Coffee with bean compartment 2

"System error" appears on the display.

Switch the appliance off and back on again. If the display continues to appear, please contact the hotline.

Why is the direct key for a specific beverage not lit up?

The coffee bean compartment for the recipe is empty. Please refill the coffee beans.

Repair procedure

How do I contact the customer service of Melitta Europa GmbH & Co. KG – Household Products Division?*

The contact details for the customer service of Melitta Europa GmbH & Co. KG – Household Products Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

How do I contact the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division?

The contact details for the consumer service of Melitta Europa GmbH & Co. KG – Coffee Division can be found here.

*Please note: only for customers from Germany.

Customers from abroad, please contact your local company.

Accessories

Which recipes can the Barista TS Smart® prepare?

When deactivating the Auto Bean Select, the beans are only dispensed from one bean compartment.

The bean compartment can then be changed for each recipe. The MyCoffee function can also be used to personalise the type of coffee for individual users:

User 1: Coffee with bean compartment 1

User 2: Coffee with bean compartment 2

Where can I obtain accessories such as cleaning tabs and descaling powder for the Melitta® automatic coffeemakers?

Our accessories can be purchased from all specialist electrical retailers that sell our automatic coffeemakers. However, you can also order directly from our online shop at www.melitta.de.

Cleaning

How does Easy Cleaning work?

How do I call up the cleaning/descaling program?

How do I clean the brewing unit?

The brewing unit can be wiped with a damp cloth or brushed out with the brush from the cleaning kit. It can also be cleaned under running water.

How do I clean the appliance on the outside and in general?

Please switch off the appliance. Clean the outside of the appliance with a soft, damp cloth and normal washing-up liquid. Do not use any abrasive cloths, sponges or cleaning agents.

The drip tray and the coffee grounds container can also be cleaned with a soft, damp cloth and washing-up liquid. We recommend using a soft, dry cloth for cleaning the bean container.

Descaling display

How do I call up the cleaning/descaling program?

Manual

Where can I find the operating instructions for my automatic coffeemaker?

You can find an overview of all operating instructions for Melitta appliances here.